Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can diagnose and fix remote problems the same day you call. Our technicians carry common remote models and replacement parts on their trucks. For programming issues, we can usually resolve them within 30 minutes. If a new remote is needed, we stock most major brands and can have you operational the same visit.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote problems are typically caused by: dead batteries (most common), signal interference from nearby electronics, damaged antenna on the opener, worn-out remote buttons, or programming issues after a power outage. Sometimes the photo-eye sensors can also affect remote operation. Our technicians will diagnose the exact cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We offer flexible financing options for qualified customers. We partner with several financing companies to provide low monthly payments and promotional 0% APR periods on approved credit. This makes upgrading to a beautiful new garage door more affordable. Ask about our current financing promotions when you schedule your free estimate.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours, depending on the door size, style, and any customizations. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing everything for proper operation. We always clean up completely before we leave.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive 25-point maintenance service includes: lubricating all moving parts, tightening hardware, checking spring tension, testing safety features, inspecting cables and rollers, cleaning tracks, testing opener force settings, checking weather seals, and a complete safety inspection. We provide a written report of your door's condition.

Question 6

Are your technicians background checked and insured?

Accepted Answer

Absolutely. All our technicians undergo thorough background checks and drug testing before joining our team. We're fully licensed, bonded, and insured for your protection. Plus, all technicians are IDA certified and receive ongoing training to stay current with the latest garage door technologies.

Question 7

Do you offer emergency services on weekends and holidays?

Accepted Answer

Yes, we provide true 24/7 emergency service, including weekends and holidays, with no extra charge for after-hours calls. We understand garage door emergencies don't follow a schedule, so neither do we. Our emergency line is always staffed, and we typically respond within 30-60 minutes.

Question 8

What brands do you install and repair?

Accepted Answer

We work with all major garage door and opener brands including Clopay, Amarr, Wayne Dalton, CHI, LiftMaster, Chamberlain, Genie, and more. We're authorized dealers for several premium brands, which means we can offer manufacturer warranties on parts and installation.

Frequently Asked Questions

Still Have Questions?